24/7 Customer Support in Cloud Website Hosting
All of our Linux cloud website hosting services offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services well before you make a purchase or you are a current customer and you have a question or some issue, you can contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any issues that need additional time to analyze and handle. In contrast to many other web hosting suppliers, our trouble tickets have a guaranteed max reply time of only one hour, therefore no matter what the issue is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get prompt support, in particular when your website is not working effectively for some reason. All of our Linux semi-dedicated hosting include 24/7 customer and technical support, which means that in case anything comes up, you'll be able to use several ways to contact us - telephone line with a few local numbers around the globe, live chat, emails and tickets. The first two methods are for pre-sales, billing and basic matters, which means that if you don't have an account yet, for example, you'll be able to find additional information for our services, or we will assist you with less demanding technical issues. The next two methods are for solely tech matters or everything which is more time-consuming considering that it's more convenient to track the dialogue between you and our technical support crew. The warranted maximum reply time for them is just an hour, the typical one - 15-20 min, therefore you will not have to wait for a whole day to receive assistance as you may have to do with other service providers.
24/7 Customer Support in VPS
With our VPS services, you'll never have to wait for more than one hour so as to receive help for any type of difficulty that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets that you open via your billing Control Panel or e-mail messages that you send to our technical support crew. Furthermore, we have local telephone numbers in a couple of countries globally and a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the different methods of communication, so regardless what your question or problem is, there will always be someone to help you promptly. In the event that you need assistance with third-party software, which you cannot install or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Hosting
With a one-hour max answer time warranty, you will receive prompt support when you order a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, as a result any time you open a ticket from your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the better option if the issue in question needs more time to be resolved or in case it needs to be forwarded to our admins, because it is easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.