Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our Linux cloud website hosting services isn’t separate from the web hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you need with only a few mouse clicks, without ever logging out of your web hosting account. The ticketing system offers a quick-search box, so you can trace virtually any support ticket that you’ve already submitted, if needed. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to resolve a particular problem before you actually open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can receive quick assistance at any specific time and if our technical support staff advises you to do something within your account, you can do it straight away without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything from one location, which is the reason why we’ve incorporated a trouble ticket system into the custom-created Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to handle the correspondence with our help desk team along with your web space, so you won’t have to remember one more username for another admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content within your account. Furthermore, you can go through older tickets using an intelligent search box or check applicable help articles, which include solutions to commonly experienced predicaments. The built-in trouble ticket system is monitored 24/7 with the maximum response time being only one hour, so there’ll always be someone to assist you.