If you’ve purchased a hosting plan and you’ve got some queries with regards to a specific feature/function, or in case you’ve confronted some difficulty and you require assistance, you should be able to touch base with the respective client care team. All web hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, since the best way to fix a problem most often is to post a ticket. This kind of correspondence renders the responses sent by both sides simple to follow and allows the help desk support team members to escalate the problem in the event that, for example, a server administrator should become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll have to use no less than 2 separate accounts to contact the support team and to actually administer the hosting space. Non-stop switching from one account to another might often be a bore, not to mention the fact that it requires a lot of time for the vast majority of web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting services isn’t separate from the web hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you need with only a few mouse clicks, without ever logging out of your web hosting account. The ticketing system offers a quick-search box, so you can trace virtually any support ticket that you’ve already submitted, if needed. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to resolve a particular problem before you actually open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can receive quick assistance at any specific time and if our technical support staff advises you to do something within your account, you can do it straight away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything from one location, which is the reason why we’ve incorporated a trouble ticket system into the custom-created Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to handle the correspondence with our help desk team along with your web space, so you won’t have to remember one more username for another admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content within your account. Furthermore, you can go through older tickets using an intelligent search box or check applicable help articles, which include solutions to commonly experienced predicaments. The built-in trouble ticket system is monitored 24/7 with the maximum response time being only one hour, so there’ll always be someone to assist you.