A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It's a very efficient way to get some information about the hosting services or have some issue resolved as you're talking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the lower chance of mistakes when you exchange data such as usernames or domain names, the quicker response time because the communication is live and the fact that you don't need to stay on the chat all the time - you're able to do another thing while the representative investigates the issue involved. What's more, you will be able to join a live chat room from any computer that's connected to the web, avoiding the telephone charges that you'll have to pay in case you are calling to another country.

Live Chat Support in Cloud Website Hosting

As we believe that many situations can be resolved if you talk to a live person, we offer a live chat service for all of our prospective and active clients. The chat is online every single day and our support agents can assist you with a wide range of questions and situations. In case you are not our customer yet, you're able to find out more about our cloud website hosting plans and the web hosting platform in general so that you can be certain that your sites will operate effectively on our servers. If you already have an account and you've got some questions or you have any kind of issues with any of our services, you will be able to join us on our live chat and we will supply you with the required info or assist you to troubleshoot the problem. You'll need to open a trouble ticket for some issues that require more time or the help of a system administrator, still for a number of common issues you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every day, even on holidays and weekends. It is the most effective way to find out more about our Linux semi-dedicated hosting if you don't have an account yet or to have some problem resolved in case you are a client and our customer support representatives will assist you quickly regardless of the time of the day you join our chat. If you are hesitating which package is better for your sites, if you need advice whether you should obtain a specific upgrade and how to order it or in case you have problems installing an email account on your machine, you're able to contact us and we'll provide you with the required details promptly. Our live chat is online even after our telephone lines go off for the day, so when you have an account with us, you can be certain that you will always benefit from prompt assistance with any question or problem that pops up.