If you’ve got a website, a problem could always occur and it doesn’t necessarily need to be connected with the hosting service itself. For instance, something can go wrong when you bring a software app up to date or some crucial content may be edited or erased unintendedly. No matter what the essence of the problem may be, you will need to contact the tech support team and request them to recover a backup or to help you troubleshoot the problem that you are facing. How timely they’ll do this will predetermine how much time your sites will be down. For given sites like community sites or Internet shops, a protracted inaccessibility often means lost clients and cash. Because of this, it’s quite important for you to use the services of a company that provides not only a good customer support service, but also a fast one.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting services come bundled with a one-hour response time guarantee, so regardless of what query or obstacle you may have, we will always be there to help you. As it is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client service staff members will be at your service 24/7, even on weekends and holidays, which suggests that you will receive instant support at all times. We realize exactly how valuable time can be, so by the time we respond to your ticket or email, we’ll have explored the matter and, in case we haven’t resolved it, we will give you more info on what you have to do on your end, if the situation requires it. With our support services, you can rest assured that there will be somebody to lend you a helping hand straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team reps will be at your service all the time and they will reply to any trouble ticket that you submit from the hosting Control Panel within sixty minutes max. The response time is guaranteed no matter if you’ve got a generic inquiry concerning your semi-dedicated server or you experience a certain complication and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24/7/365 to handle any billing, general or technical issue. In case you get in touch with us about anything that is within our capability, we’ll solve it before we reply, which means that you will not have to wait around for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we’ll supply you with the needed info – what workable solutions to try, what steps to take, etc.