One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting services come bundled with a one-hour response time guarantee, so regardless of what query or obstacle you may have, we will always be there to help you. As it is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client service staff members will be at your service 24/7, even on weekends and holidays, which suggests that you will receive instant support at all times. We realize exactly how valuable time can be, so by the time we respond to your ticket or email, we’ll have explored the matter and, in case we haven’t resolved it, we will give you more info on what you have to do on your end, if the situation requires it. With our support services, you can rest assured that there will be somebody to lend you a helping hand straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team reps will be at your service all the time and they will reply to any trouble ticket that you submit from the hosting Control Panel within sixty minutes max. The response time is guaranteed no matter if you’ve got a generic inquiry concerning your semi-dedicated server or you experience a certain complication and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24/7/365 to handle any billing, general or technical issue. In case you get in touch with us about anything that is within our capability, we’ll solve it before we reply, which means that you will not have to wait around for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we’ll supply you with the needed info – what workable solutions to try, what steps to take, etc.