You will find a lot of cloud website hosting companies out there, yet most of them are resellers who have restricted resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you will receive through this particular channel of communication may vary based on the supplier - several of them provide expert phone support, many others offer common and customer support only as some issues are more time-consuming and it's easier to be resolved through a trouble ticket, especially when the situation needs to be escalated. Still, it is good to know that you could always reach your hosting provider since there are a lot of small-scale matters that can be taken care of effortlessly and in a very timely manner through a call, not mentioning that you will be able to get more information regarding the services even before you become a customer.

Phone Support in Cloud Website Hosting

We know that having the option to speak with a live representative is very important, for that reason we have three support lines worldwide (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours every day. If you consider buying one of our Linux cloud website hosting services, for example, you are able to call us and find out more about our services prior to ordering so as to be sure that we do meet all system requirements for your sites. Following the order, you will be able to contact us about any sales or billing problems you may have, or receive any kind of general or basic technical information that you need. We have tried to find the balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will help you follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we provide include live phone support for fourteen hours every day. If you are not sure which package will be appropriate for your web sites, you'd like to find out more about the package's features or you're looking for any other type of information about our services, you will be able to call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will help you. If you currently have an account, you can contact us about sales and general matters, although we are often able to help with a large number of technical issues as well. For strictly technical difficulties you will need to take advantage of our integrated ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option in case the trouble requires longer time to be resolved or it needs to be escalated to our sysadmins.