Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a sixty–minute response time guarantee for every support ticket or email that you send to the support team. We will swiftly reply to all the common inquiries and forward right away the matter to our sysadmins in case any further assistance is needed. If you order the Administration Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon preliminary.
A Top–Quality Support Service
- We’ll be online for you 24x7x365 to respond to any inquiries that you may have pertaining to our Web Hosting Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also require support with server admin tasks, you can take a glance at our Administration Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and restarting services, plus installation and troubleshooting procedures.
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with a detailed knowledgebase, which offers detailed explanations of its features and functionalities. In addition, we have filmed in–depth video tutorials that will further teach you how to carry out a specific task or solve a regularly encountered issue. The help articles and the video tutorials are readily accessible from each Web Hosting Control Panel section via the Videos and Help buttons in the upper right corner.