Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Solution Warranty

  • Each ticket that you send to the customer help team will be handled in up to 1 hour. All regular requests are going to be solved immediately. Nevertheless, if the service request you have submitted calls for some help from an experienced administrator, we’ll send the ticket to him and will notify you about the delay.

  • Top quality support service
  • Expert Tech Assistance Service

  • Our technical assist staff will be working for you 24/7/365 to to reply to all service inquiry tickets that you send. We offer tech support for the software programs that are pre–installed on your hosting server. These include our in–house made Web Hosting Control Panel, the selected OS and the server admin panel (based on the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Web Hosting Control Panel that comes for free with your VPS provides you with an included collection of articles. You will find a bunch of extensive how–to tutorials and a group of step by step video guides that present all the regular web site management tasks. You can find them by simply clicking the Help or Video buttons in the top right side of each Control Panel section.